Terms of business

A NOTE OF THANKS

Mowlem & Co appreciates the trust you have placed in us with your important project. We take the greatest care and pride in our work and in creating installations to be enjoyed for the long term. We hope this information is helpful and offers peace of mind.

Farm house style kitchen with pantry from Mowlem&Co

FURNITURE GUARANTEE

Our furniture is guaranteed for 10 years as free from defects in materials and workmanship. Please see the Terms and Conditions as provided with your order form for further details. In the unlikely event there should be any issues with your installation please contact the showroom where your order was placed, who will then take steps to assess the problem. We will then do our best to resolve any issues covered by our guarantee to your full satisfaction.

White shaker kitchen with brass handles from Mowlem&Co

APPLIANCE WARRANTIES

Please find the links below to the relevant pages of various appliance brands, where you can directly register your particular products, organise service calls, download instruction manuals, etc. Details and model numbers of your appliances are included on your order form, serial numbers can usually be found on the appliances themselves.

Please find the links below to the relevant pages of various appliance brands, where you can directly register your particular products, organise service calls, download instruction manuals, etc. Details and model numbers of your appliances are included on your order form, serial numbers can usually be found on the appliances themselves.

Siemens:
https://www.siemens-home.bsh-group.com/uk/customer-service/get-support

Gaggenau:
https://www.gaggenau.com/gb/appliances/assistance
https://www.gaggenau.com/gb/my-gaggenau/register-product

Miele:
https://www.miele.co.uk/c/service-10.html

Sub-Zero & Wolf:
https://subzero-wolf.co.uk/support-service

Westin:
https://www.westin.co.uk/guarantee-aftersales/

Quooker:
https://www.quooker.co.uk/service

Fisher & Paykel:
https://www.fisherpaykel.com/uk/help-and-support

Liebherr:
https://home.liebherr.com/en/gbr/service/after-sales-service/contact-page.html
https://home.liebherr.com/en/gbr/service/guarantee-registration-gb/guarantee-registration-gb.html

WORKTOPS

You should have been supplied with warranty information and use & care guidelines by the fabricator of your chosen material. If not, or for further information, please find some links to either the fabricator or the worktop brand that may have been supplied. If you can't find the right link listed here please let us know.

CRL Stone:
https://crlstone.co.uk/care-maintenance/quartz/

Caesarstone:
https://www.caesarstone.co.uk/care-and-maintenance/quartz-surfaces/

Classic Quartz Stone:
https://www.classicquartzstone.com/care-maintenance-quartz-stone/

Laminam Porcelain:
https://www.laminam.com/en/cleaning-and-maintenance/

For any other queries, please contact the showroom or retailer that took your order. Thanks again for your valued custom.